Personal Profile

Hermieny is the Receptionist at the Lightner Centre Paddington and plays a central role in creating a welcoming, organised, and supportive experience for all patients, referrers, and members of the clinical team. She is deeply committed to providing exceptional administrative care and is often the first point of contact for individuals reaching out to the clinic. From the initial enquiry through to ongoing appointment coordination, Hermieny ensures each interaction is met with warmth, professionalism, and genuine care.

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With extensive experience across medical and allied health administrative settings, Hermieny brings a strong understanding of healthcare systems and patient needs. She supports patients in navigating clinic processes, Medicare pathways, referrals, and documentation, and is always available to offer clear information and reassurance. Her calm and friendly presence helps create a safe and supportive environment, particularly for individuals who may be feeling anxious or overwhelmed when seeking psychological support.

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Hermieny is widely known for her kindness, empathy, and attentiveness. She takes pride in ensuring that every patient feels heard, respected, and well supported, and approaches each interaction with sensitivity and care. Whether assisting behind the front desk or providing quiet reassurance in the waiting area, Hermieny consistently contributes to a positive and comforting clinic experience.

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Behind the scenes, Hermieny plays an integral role in the smooth day-to-day functioning of the clinic. She supports daily administrative operations and works closely with the Practice Manager and Directors to ensure the clinic continues to deliver a high standard of care and service excellence.

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Hermieny holds a Bachelor’s degree in Health Sciences (Nutrition), which brings a valuable holistic perspective to her work. Her academic background and experience in the health and nutrition space allow her to appreciate the interconnectedness of mental health, physical health, and lifestyle factors. Her proactive, detail-oriented approach, combined with her naturally warm and welcoming manner, ensures that patients feel valued and well cared for throughout their journey with the Lightner Centre.

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Hermieny is proud to be part of a team that prioritises compassionate, ethical, and high-quality care, and she looks forward to welcoming you to the Lightner Centre Paddington.

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